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Samway Counselling Services
Privacy Policy 
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Protection of your privacy and personal information


Samway Counselling Services is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.

Samway Counselling Services complies with the requirements of the Privacy Act 1988 (Cth) [as well as Code of Conduct for Certain Health Care Workers (Community Services Complaints Regulations 2019)

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What personal information does Samway Counselling Services collect?


In order for us to supply services and benefits to you, we need to collect certain personal
information about you. This personal information may include your name, address,
telephone number, date of birth, email address and other contact details, bank account,
credit card details and occupation. Samway Counselling Services may need to collect
sensitive information from you such as your medical history and referring Doctor Information.

We may collect from you, personal information of a third party. Where you provide the
personal information of a third party, it is your responsibility to ensure that these persons are
aware of this Privacy Policy, understand it, and agree to accept it.

You do not have to provide us with any personal information, however, if you do not do so, we may not be able to provide you with the services or benefits you have requested.

 

How Samway Counselling Services collects personal information


We collect your information in the following ways:

• during conversations with you, over the phone and/or face to face
• from your referring doctor or any other persons/entities that have referred you
• when you complete our forms and paperwork
We may also obtain health information about you from your partner or family member when
it is not practicable to obtain it from you. If this ever happens we will always confirm that
information with you as soon as possible.

When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.

 

Why do we collect, hold, and use your personal and health information?


Your personal and health information is collected and used to ensure you can be informed
about the services that we provide, that you receive the best possible care if you become a
client of Samway Counselling Services, and for us to manage the health services we
provide to you effectively. It will also be used to:

• send communications (including results) to you and your referring/treating doctors
• provide information and advice
• conduct business processing functions
• update our records and keep your contact details up to date
• respond to any complaint made by you
• comply with any law, rule, regulation, lawful and binding determination, decision or
direction of a regulator, or in co-operation with any governmental authority.
 

It will also be used internally for the administrative, marketing, planning, product or service development, quality control and research purposes of Samway Counselling Services.
 

Links to other websites

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Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites, and these websites are not subject to our privacy policy. We are not responsible for the content of these websites or the privacy practices of these sites. If you navigate to other websites via our website, we advise you to read their privacy policy.


Keeping records accurate and secure


Your Personal and Health Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal and Health Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
 

Disclosure of Personal Information

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Your Personal Information will only be disclosed:

  • to prevent or lessen a serious and imminent threat to the life or health of you or another person;

  • to outside agencies with your or your representative’s permission;

  • with written consent from a person with lawful authority; or • when required by law, or to fulfil legislative obligations such as mandatory reporting and court subpoena.
     

Access to your Personal Information

You may access the Personal or Health Information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal or Health Information, please speak to a staff member. In order to protect your Personal or Health Information we may require identification from you before releasing the requested information.

 

You have the right to:

  • request access to personal information we hold about you;

  • access this information; and

  • make corrections if you consider the information is not accurate, complete or up to date.

 

However, access may be denied in part or in total where:

  • the request is frivolous or vexatious; providing access would have an unreasonable impact on the privacy of other individuals;

  • providing access would be likely to prejudice an investigation of possible unlawful activity;

  • providing access would pose a serious and imminent threat to the life or health of any individual; and

  • denying access is required or authorised by or under law.

We aim to address all requests to access or correct information within 14 days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.

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